Information security

Information security is of great importance to TandemDrive. TandemDrive has its own security policy in this regard.

Safe collaboration

For our customers and suppliers, there are a few points of attention for a safe collaboration with TandemDrive.

  • If you have any questions or comments about our information security, please contact us.
  • Consult with your contact person at TandemDrive in advance if you want to share sensitive or confidential information with us.
  • Make sure TandemDrive is always aware of the correct contact details for your organization regarding information security and user authorization for applications managed by us.
  • Login details for our applications are personal, do not share them with colleagues. Your application administrator can create additional user accounts.

If you have found a vulnerability in our working methods, software or systems, we ask you to follow our Responsible Disclosure Policy:

Responsible disclosure

At TandemDrive, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following

  • Notify us of your findings with a mail to security@tandemdrive.com. To prevent this critical information from falling into the wrong hands, contact us to agree on a secure way of exchanging sensitive information.
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people’s data,
  • Do not reveal the problem to others until it has been resolved,
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation. Make sure to contact us in advance to coordinate a secure way of exchanging sensitive information.

What we promise

  • We will respond to your report within 3 business days with our evaluation of the report and an expected resolution date,
  • If you have followed the instructions above, we will not take any legal action against you in regard to the report,
  • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
  • We will keep you informed of the progress towards resolving the problem,
  • In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), and
  • As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report. The minimum reward will be a €50 gift certificate.

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.